Problem Space

• Independent auto shops want to track their orders from AutoZone.

• My role was to design a responsive order tracker for AutoZone's B2B site.

Process

• Bi-weekly sprints handling multiple Jira tickets from multiple Program Owners.

• Daily stand-ups to synch with Program Owners and Developers.

• Meeting setting and communication for kick-offs, questions, updated and approvals.

• User interviews and coordination with User Research Team when available.

Result

• Help establish a new interface for the B2B site, using existing B2C components.

• Prevent information overload, especially for a user on the move and dealing with customers.

• Reduce phone calls asking where an order is.

• Order status that is easy to understand at a glance.

• Increase happiness and order fulfillment speed for shops using our stores.

Impact

• ~5,000 Users purchasing per week (above goal)

• ~$1.5 million Monthly sales (above goal)